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苹果迷 苹果迷 138887苹果迷

苹果,你失去的,将不仅仅是我一个人!乔布斯先生,请您耐心看完!

apollojane 2010-07-23
一大把年纪了,还改不掉较真的坏毛病
那天过来问乔布斯的邮箱,我是认真的
觉得有些问题,他们一定得知道
去苹果主页找了半天都没有客服的邮箱
都是什么在线提交问题
最后试着按gg上搜的几个邮箱发了
相信有问题的肯定不止我一个
这只是开始,如果他不解决的话
后面还会有德语,法语,日语……
我不知道我在做什么,但我想如果他听说了
他会知道,他也不会因此而担心
但这是我所能做的全部了!!

《苹果,你失去的,将不仅仅是我一个人!乔布斯先生,请您耐心看完!》
我是中国南京的一位苹果电脑的用户,有一些问题,我想你们应该已经听的耳朵起茧了,但在没有解决以前,请允许我再唠叨一次。作为一名苹果的粉丝,我可以容忍偶像的个别缺陷,但决不容忍他屡犯不改。与追星不一样,我是为此买了单的,我认为你们有彻底解决的责任。
2010年5月3日,我买了一台IMAC950(序列号:W8017N5S5PC)。时间记的这么清楚,不仅仅因为那天是我们传统意义上的劳动节,更加因为我一直盼望的电脑到手了。我承认,在此之前,我曾经纠结过很久很久,一位苹果的老玩家告诉我:“苹果,不用再想了!”你要知道,苹果并不便宜,即使对于那些买的起的人们来说,也觉得没有必要为一个性能差不多的电...
一大把年纪了,还改不掉较真的坏毛病
那天过来问乔布斯的邮箱,我是认真的
觉得有些问题,他们一定得知道
去苹果主页找了半天都没有客服的邮箱
都是什么在线提交问题
最后试着按gg上搜的几个邮箱发了
相信有问题的肯定不止我一个
这只是开始,如果他不解决的话
后面还会有德语,法语,日语……
我不知道我在做什么,但我想如果他听说了
他会知道,他也不会因此而担心
但这是我所能做的全部了!!

《苹果,你失去的,将不仅仅是我一个人!乔布斯先生,请您耐心看完!》
我是中国南京的一位苹果电脑的用户,有一些问题,我想你们应该已经听的耳朵起茧了,但在没有解决以前,请允许我再唠叨一次。作为一名苹果的粉丝,我可以容忍偶像的个别缺陷,但决不容忍他屡犯不改。与追星不一样,我是为此买了单的,我认为你们有彻底解决的责任。
2010年5月3日,我买了一台IMAC950(序列号:W8017N5S5PC)。时间记的这么清楚,不仅仅因为那天是我们传统意义上的劳动节,更加因为我一直盼望的电脑到手了。我承认,在此之前,我曾经纠结过很久很久,一位苹果的老玩家告诉我:“苹果,不用再想了!”你要知道,苹果并不便宜,即使对于那些买的起的人们来说,也觉得没有必要为一个性能差不多的电脑花费更多的金钱。但对于经常和图片打交道的我来说,选择苹果电脑,是选择了一种梦想。你也许在心里好笑,世界上哪有这么廉价的梦想,如果有那也太容易实现了。但如果你了解了我的遭遇,也许就不会这么想了,我正在为我这个实体的梦想花费更多的力气,原本我根本没有想到。
2010年7月19号,当我打开一张白底的网页时,突然发现屏幕左上角有几个或大或小的斑点。当时,我没有特别紧张,以为是吃水果或者说话的时候有水点溅到屏幕上。于是我拿了一块电脑屏幕清洁布来擦拭,一边擦一边就开始担心了。一点也擦不掉,那几小块斑点(水渍一样的东西)就象是一条白裙子上的油污。我开始回忆起当初买电脑时,苹果的交流群里,有朋友提醒过我,IMAC有几点要注意的问题,其一是左上角散热的问题,其二就是他的屏幕曾经有过霉点,当时拿去检修,工作人员开始质疑是不是因为湿气太重,但检修过后给她更换了屏幕。当即,我就在一些苹果的论坛查找相关的资料,结果让我越来越担心,有类似问题的用户比想象的多,看的出来这不是个特例,但解决方法各不一样,有的直接换屏,而有的则是拒绝受理,applecare的解释是imac的屏幕缝隙大,比较容易进灰,加上空气中的湿气就会形成大大小小的灰色斑点。
第二天,就是20号,天气很热很热,但我还是扛着电脑去了指定的维修站(中国南京),技术人员在打开电脑后,笑了,他说:“是这个问题啊,不好意思,这个问题现在是不保的!”嗯,看的出来,这样的问题很多很多,多到看见都觉得好笑的地步了,但我一点也笑不出来。问他为什么不可以解决,我认识的朋友遇到类似的情况都换了屏幕呀!他的态度很好,耐心的解释给我听,“去年还是保的,但后来总部出来的新的规定,大概的意思是说可能因为各个地区的环境不一样,比如说使用空调或者电扇,会造成一些屏幕的进灰的现象,前提只要不影响使用,就不在保修的范围!”我当然不服气,告诉他苹果最最精华的就在于显示屏的优质了,色彩很纯正,难道要我无视那些斑点闭上眼睛操作系统吗?我用过其它的电脑从来没有出现过类似的情况,有的已经使用五六年了,一样屏幕干净,而IMAC我才入手几个月呀。但结果,应该就和你知道的一样,他也无能为力,因为是总部制定的规矩,而且还是今年新出台的新规矩。
众所周之,这是一个问题,而且一点不是个小问题。衣服的做工再好,如果看起来不美,都没有人会买单,苹果很美,但用着用着,就因为这几个该死的斑让人纠结起来。在纯色的背景下,它是那么的明显,就象衣服上那些难洗的茶叶渍,或是那些没有剃净的胡茬,而你却要出席一场高端的会议,你怎么办?再说,难道一次普通的会议就可以懈怠你的着装吗?苹果难道只是为我们这些整天面对图片的用户服务的吗?难道只有我们的眼睛才能发现或受不了那些斑点吗?就连我60岁的母亲也可以用她的老花眼轻易的看到这些灰迹,更不要说让我长年累月的忍受了。现在只是左上角有六七个大小不同的灰斑,试想一下在不久的将来,也许又因为你宣称的因为环境不同有新的灰尘进入,整个屏幕都会布满大大小小的斑点,但仍然不影响我的使用?是吗,象戴上一副被污水淋过的眼镜!我不会象论坛上有些人一样忍气吞声置之不理, 那些将不仅仅只是一些斑点,而是一些真正的纠结,继而成为一种心病,而这种心病将一定会通过语言的方式发泄出来,或大或小。对,我会把这篇文字请朋友翻译成英文(也许还会有日文,法文,德文等),但绝不是为了更方便你们来阅读,而是方便世界各地更多苹果和非苹果用户来看,我不是你的对手,只是一个失望的粉丝,粉丝失望后,降级变为普通的用户,用户再继续失望下去……
请不要小看一个用户的愤怒。Jeff Jarvis在他的书《What Would Google Do?》中提到他买过一台戴尔笔记本电脑,但是有一大堆程序缺陷,每次维修都会有新的问题出现,于是他在博客上发表了一篇名为《Dell sucks》的文章,很快,就受了成千上万人的追捧,而且在google的排名上升到第一页,两个月这内,dell的销量受到了巨大的影响。我无意砸你的场子,只是dell无论怎么样还派了专业人士多次进行了维修,但你们却明知问题,也知道解决方法却什么也不做,还竟然出台新规定停止了原本正确的解决方式,把问题全部归因为各地环境不当。那是不是你们在销售电脑时也要考虑到我们是发展中国家,给我们一些“规定”的优惠呢?我不禁也想真诚的问一句—— What Would Apple Do?
李开复说微软是老古董的同时,盛赞苹果的优秀和乔布斯的个性,但这种个性千万不要象某些摇滚歌星的我行我素,而应该是一些与众不同的策划和服务。比如一些高校的优惠政策和试用活动等,这些不仅可以招来更多的年轻用户,还能让学生们口耳相传,大大的推动市场的销售。
我想,很多人和我一样,在看到苹果的外型和界面操作后,就再没有兴趣去看别的品牌电脑了,另一方面,人们买个菜还要货比三家,更不要说电脑了,随着科技的进步,电脑也不再是一买永逸的了,两三年后难免会再次更新换代,不要让我们后悔,何况才刚刚用了三个月不到。开始我还庆幸,不过只是一些灰尘,后来甚至恶毒的假想,如果我的电脑真的象很多27寸机器一样屏幕闪烁或偏黄,是不是就可以名正言顺的更换屏幕了?
中国有句俗话叫:“出来混,迟早要还的!”
请耐心且认真的解决所有理应解决的问题,我知道这需要很大的代价,但迟早要付出的,早一定比晚好,尤其对于已经如此成熟且优秀的企业。
请慎重的参考我的话吧,一个来自遥远东方的声音。我想要的,不仅仅只是帮我清洁或者更换屏幕,我希望所有出现类似问题的朋友都可以得到解决。我不是特例,中国也不是特例!
否则,你失去的将不仅仅是我一个人!
What Would Apple Do?

主页:www.apollojane.com
邮箱:apollojane@hotmail.com


Apple, What you may lose will NOT just be me
(Mr Jobs, please, please read this through)
/By Yishang Hu, a IMAC user from Nanjing, China
/Translated by: Wenwen Wang rillete@hotmail.com

I am a Mac user from Nanjing, China. There are some complaints about Mac that you probably have heard more than a million times and gone numb about. However, please allow me to bring it up one more time, since it has never been fully resolved. As a true fan of IMAC, I can literally turn a blind eye to some of my idle’s flaws. Yet I can not tolerate her to do the same to her own problems, or even repeat the same mistakes over and over again. This is different from worshiping a pop star. I have willingly paid a considerable amount of money for your product, and you should take the responsibility to solve the inconvenience it causes me completely.

On May 3rd, 2010, I bought an IMAC950(SSN#:W8017N5S5PC). I remember the date so clearly, not just because it was during the conventional Chinese Labor Day, but rather because I have finally got my dream computer. I admit that I had struggled for a very long time before I finally made up my mind. A senior fan of Apple’s said to me, “MAC, just buy it!” But, as you know, MAC is NOT cheap. Even those who can afford a MAC may think it is not worth it spending so much more money on a MAC compared to a PC of similar performance. But as for me, who deals with images 24/7, choosing MAC is like choosing a dream. Maybe now you are laughing up your sleeve: how on earth would there be such a cheap dream? Too easy to fulfill even if there is one. But if you understand what I have been through, maybe you will change your mind. Because I have been spending so much more time and efforts on this materialized dream of mine than I should, which I had never expected at all.

On July 19th, 2010, when I clicked open a webpage with white background, a few blemish spots on the top left corner of the screen suddenly caught my eyes. At first I did not pay much attention to them at all, because I thought they were just water drops from drinks or fruit that I had. However, I started getting worried as I could not get them off with a screen cleaning towel. Those blemishes (blur like water drops) were as disturbing as oil stains on a white dress. I recalled that when I first started looking into computer market, a friend from a MAC fan group reminded me a few problems about IMAC. One was the thermal dissipation problem on the top left corner, and the other was those mold spots he used to have on his screen. He took his IMAC to the customer service center, where the tech support first suspected it was high humidity, but then got her a new screen after looking into it. At once I started looking up relevant topics from several Apple forums, which, instead of giving me relief, made me more and more nervous. There were so many users out there suffering from the same problem. It was obviously NOT a rare case, and the consequences and solutions have turned out to be various for different people. Some luckily got their screens directly changed, yet the others were declined of service. The explanation from applecare was that IMAC has wide screen joints that could be easily invaded by dusts, which, combined with humidity, might turn into gray blemishes, big or small.

The next day, or the 20th, was a very, very hot day. Yet I carried my IMAC to the designated service station (Nanjing, China) anyway. The tech support personal opened my computer, smiled, and said,” Oh, THAT problem. Sorry, we don’t cover that problem any more.” Huh, I can see that it was such a common problem that he was actually amused to see it again. But I was not. Not at all. I asked him why they could not solve this, because many friends of mine who had this problem had their screens changed. He was nice enough to explained to me patiently, “We used to cover this last year, but then a new policy came from the headquarters. They say because of varying environmental conditions in different regions, such as using an air conditioning or a fan, there could be such a problem of having dusts in the screen. As long as it doesn’t affect its performance, we do not cover it!” Of course I could not have my peace with such an explanation. I told him that the most valued essence of IMAC was its high-quality screen and its pure colors. How could I work on my computer without noticing such ugly blemishes on the screen? I never had such a problem with ANY other computers, some of which even had their screen clean and clear after being used for five or six years. Needless to add that I had only had this IMAC for no longer than three months! But finally, you know, as what usually happens, he could do nothing about it, because it was a policy from the upper level, a policy fresh from the oven that just came out this year.
But it has been well known as a problem, and not a tiny one. You can make a suit as high quality as you want, yet if it doesn’t look neat and tidy, nobody would want to pay for it. IMAC is beautiful, yet those damn little spots that it gets as you use it makes me filled with mixed feelings inside. It is SO eye striking on a pure background, just like those persisting tea stains or beard residues on your suit right before you entering a senior session. Why could you do? Further more, let’s take a step back. Can you be sloppy with your dressing even if it was just a regular meeting at work? Is Apple only serving users like us who deals with images all the time? Is it true that only the eyes of such users can discover and be disturbed by those spots? Even my sixty-year-old mother can easily see those dust spots without her reading glasses on, not to mention that I have to live with it for months and years. Now it was just 6 or 7 spots on the top left corner. But just think about it. In the near future, there may be big and small spots all over the screen, which you claim just a “normal” dust invasion under “different conditions”, and it still won’t significantly affect me as a user. Right? Like putting on a pair of glasses dipped in mud water! I can not, as much as I won’t, just let it go and set it aside like some other users from the forums. Those blemishes won’t be just a few spots, but real concerns, which will grow into deep pains inside the users’ chests and sooner or later need to flood out to be heard. That is right. I am going to ask my friends to translate this article into English (maybe also Japanese, French, German…). But not just for your convenience to read it, but for those around the globe, whether they are currently Apple users or not, to read. I am not your equal, but just a disappointed fan. When a fan is disappointed, he is reduced into just a regular user. When a regular user continues to be disappointed……
Please, do not underestimate the indignation of a user. In his book What Would Google Do? Jeff Jarvis mentioned that he bought a Dell laptop with a LOT of programming flaws, and even more new ones after every service. Therefore he posted an article titled Dell sucks on his blog, which caught thousands of hundreds of eyeballs. Soon it reached high popularity and support and rose up to the first page of Google search. As a consequence, Dell suffered a sharp dive in its sales merely two months. I am not intended to make you look bad, but even Dell, whatever problems they had, had sent their professional supports and tried their best to repair the problems multiple times. Yet what did YOU do? You have already admitted the problem and you already have the solution. But you have decided to make a convenient new policy to stop providing the satisfying solution and blame all faults on the varying conditions in different regions. Does that “regional” thing also mean you should have taken into account that we are a developing country and give us proper discounts off your high prices when you enter our market? I can’t help but ask the same sincere question: --- What Would Apple Do?

Kai-fu Lee once said that Microsoft was old-fashion while he highly praised the brilliance of Apple and the uniqueness of Jobs. However, this uniqueness should not equal to self centeredness, but one-of-a-kind planning and services, such as preferential policies and trials for colleges and universities which can invite more young users and boost public praises and popularities among students and advance marketing and sales.

I believe that there are many people out there, just like me, who see the appearance and interface operation of IMAC and at once lose all of their interest in seeing any other computer. Yet it is a natural thing for people to compare merchandises out in the market even when they do grocery shopping, let alone computers. And as the sciences and technologies develop so fast, computer is no longer a “once-in-a-life-time” purchase. Not any more. In fact, people upgrade or even replace their computers as frequently as in maybe only two or three years. You DO NOT want to let down your current customers, even less to let them regret a purchase that they just made in no longer than three-month time. At first I was feeling lucky, because it was no major problem, just some dusts. Yet after talking to your after-purchase service, I even once had this “malicious” thought that what if my computer really had a flickering or yellowish screen like a 27-inch IMAC. Does that give me a justifiable screen change?

As a popular saying in China, “You can not push your luck forever; your karma’s payment will be due sooner or later!”

Or as in an unpleasant prison jargon, “what goes around, comes around”

Please, resolve all those problems that deserve resolving, patiently and seriously. I know that requires lots of efforts and costs, yet that’s what you will have to pay sooner or later. And sooner is undoubtedly better than later, especially for a company that has been so experienced and excellent.

Please, consider my words seriously. Listen to the small voice from far orient. What I want is not just to have my own screen cleaned or changed, but free all those peer users from the same problems. I am NOT a particular rare case. China is NOT a particular rare case!

Unless you do something, what you may lose will NOT just me!

What Would Apple Do?


E-mail: apollojane@hotmail.com
Website: www.apollojane.com
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回应 (53条) 只看楼主

  • 坐骨神经痛
    介意我转载吗?
  • stenven
    他们的售后确实让我断了继续购买的念头!
  • 国贸1808
    难道乔帮主要走伟大领袖的老路?年纪一大就犯糊涂?最近苹果是内忧外患,还四处树敌
  • 老扎啤
    抱歉,我没看完。

    Sent from my iPhone

    Steve Jobs
  • [已注销]
    首先要看苹果是否重视中国市场,其次苹果的代工都是谁造的,最后,我们早就习惯了花大价钱买残次品的生活
  • 弗朗索瓦张。
    在北京三里屯的售后很不错啊
  • Bir·D·inK
    买苹果就是看好它的设计,操作和质量,这些都是苹果与众不同的,希望此事能得到解决
  • apollojane
    可以随意转载啊
    发出来就是想让更多人知道,希望这个问题和其它所有的问题都得到解决
    其实我觉得售后的态度啥的都是不错的,但有的问题就直接不在包修的范围
    去年还可以保,今年就不行 ,或许是同类问题太多了……保不过来
  • gaga
    蛮好 写的..
  • GeminiSun
    英文好强大~~~
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