现招募： Customer Service Intern (6-month)
Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Executive in China.
We are looking for Mandarin speaking Customer Service Interns to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Intern, you will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You support Booking.com BV by being an intermediary between its customers and hotel partners.
The duration of internship program will be lasting for 6 months.
Handle pre and post reservation inquiries by phone, e-mail and fax;
Modify, change and/or processing cancellations of existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Excellent communication skills;
Sense of responsibility;
Independent and customer friendly.
Our ideal candidate is:
Fluent in both written and spoken English;
Fluent speaker of Mandarin;
Available Full-time and flexible in work schedule;
Available to attend a full-time (4 weeks) paid training;
Already have work permit in mainland China;
You will be graduated in 2018;
What we can offer:·
Competitive internship allowance;
4 weeks full time new hire training in English;
Opportunity to be convert into full time employee;
International and fun working environment, casual dress code;
Free lunch buffet;