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招聘大全(上海) 招聘大全(上海) 7108成员

500强PayPal 客户保护专员Protection Service Specialist

珍珍_LI 2017-07-26
客户保护及争议处理专员将会协助买家与卖家解决纠纷;通过你对买家和卖家保护政策的了解,及时、准确地完成索赔和审查。同时,作为客户和Paypal沟通的重要桥梁,你能够正确、友好、及时地向客户提供解决方案是非常重要的。因此客户保护及争议处理专员需要具备娴熟的沟通技巧,善于与客户交流,创新意识和团队合作能力。

As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. As a frontline representative, you will be the primary point of contact for our customers – it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in deliverin...
客户保护及争议处理专员将会协助买家与卖家解决纠纷;通过你对买家和卖家保护政策的了解,及时、准确地完成索赔和审查。同时,作为客户和Paypal沟通的重要桥梁,你能够正确、友好、及时地向客户提供解决方案是非常重要的。因此客户保护及争议处理专员需要具备娴熟的沟通技巧,善于与客户交流,创新意识和团队合作能力。

As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. As a frontline representative, you will be the primary point of contact for our customers – it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

CORE DUTIES
1. Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)
2. Completing or cancelling pending reversals when appropriate. (5%)
3. Restricting accounts when appropriate. (5%)
4. Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)
5. Escalating appropriately to Fraud Investigations. (5%)
6. Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access. (10%)

JOB REQUIREMENTS
1. Bachelor degree or equivalent required
2. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
3. Strong written (email) communication utilizing proper grammar and punctuation
4. Ability to make discretionary decisions based on research
5. Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
6. Ability to learn and adapt to new software technologies
7. Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)

简历投递:haiyma@paypal.com


因为是entry level的岗位,所以没有经验学校专业要求,只要你对自己自信,学习能力强,踏实上进,态度好,我们强大的培训体系绝对会让你很快上手的!
1. 公司文化一级棒,没有复杂的人际关系,团队氛围融洽!
2. 倡导公仆式领导,对员工发展负责!
3. 培训体系完善,发展晋升空间大!
4. 福利非常好,各种大公司有的节日费,团建,旅游等等都有,他们没有的我们也有!5. 免费瑜伽课拳击舞课!每周免费水果,每天免费饮料,各种养生茶,新鲜调配柠檬水薄荷西柚水,女生们再也不要去超市买柠檬自己泡水喝啦!

公司网站
https://www.paypal.c?om/cn

薪酬 :基本工资+奖金+饭贴
福利(中国地区)(除五险一金以外) :
1. 包括门诊和住院的医疗保险
2. 除了公休假外的15天带薪休假
3. 工作满5年提供额外4个星期的休假
4. 教育支持,对工作超过6个月的员工,每年提供与工作相关的教育培训经费
5. 对于工作满一年的员工,为眼科,牙科和健身俱乐部每年提供一定的经费
6. 工作的前6个星期是全职的培训.
7. 技术,产品和用户服务培训.
8. 导师制度
9. 五星级工作环境(链接: https://www.douban.com/doubanapp/dispatch?uri=/status/2017804729/&dt_ref=02B380E3F459AA448E530105625086E98D26DB24A85CB842BC45CE68E98A3843&dt_dapp=1
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