作者:
Kerry Patterson
/
Joseph Grenny
/
Ron Mcmillan
/
Al Switzler 出版社: McGraw-Hill Contemporary 副标题: Tools for Talking When Stakes are High 出版年: 2002-7-1 页数: 256 定价: GBP 12.99 装帧: Paperback ISBN: 9780071401944
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's his...
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." --Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
CH. 1: What’s a Crucial Conversation?
And Who Cares? 1
CH. 2: Mastering Crucial Conversations
The Power of Dialogue
CH. 3: Start with Heart
How to Stay Focused on What You Really Want
· · · · · ·
(更多)
CH. 1: What’s a Crucial Conversation?
And Who Cares? 1
CH. 2: Mastering Crucial Conversations
The Power of Dialogue
CH. 3: Start with Heart
How to Stay Focused on What You Really Want
CH. 4: Learn to Look
How to Notice When Safety Is at Risk
CH. 5: Make It Safe
How to Make It Safe to Talk About Almost Anything
CH. 6: Master My Stories
How to Stay in Dialogue When You’re Angry, Scared, or Hurt
CH. 7: STATE My Path
How to Speak Persuasively, Not Abrasively
CH. 8: Explore Others’ Paths
How to Listen When Others Blow Up or Clam Up
CH. 9: Move to Action
How to Turn Crucial Conversations into Action and Results
CH. 10: Yeah, But
Advice for Tough Cases
CH. 11: Putting It All Together
Tools for Preparing and Learning
Afterword
What I’ve Learned About Crucial Conversations in the Past Ten Years
ENDNOTES
INDEX
· · · · · · (收起)
干货满满的一本书，既有理论和论据，又有很多实用性强的小技巧。1. When communicating, stay focused on your goals to avoid reacting emotionally. 2. Create safe conversations by showing the other person you vale their opinions.(ask, mi...干货满满的一本书，既有理论和论据，又有很多实用性强的小技巧。1. When communicating, stay focused on your goals to avoid reacting emotionally. 2. Create safe conversations by showing the other person you vale their opinions.(ask, mirror, paraphrase, prime). 3. Use the STATE acronym to resolve a conflict.(share the fact, tell your story, ask for the other's paths, talk tentatively(展开)
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0 有用 茶沫儿 2021-11-11 22:24:47
easy. very applicable.
0 有用 Yvonne M. 2016-06-05 14:00:47
不错的工具书
0 有用 prophecccy 2013-06-27 21:36:28
卡耐基体，真看完了，四天！
0 有用 Joincle 2011-12-19 17:42:48
学会正确吵架，不要放大问题，知道你所想要的目标，找到共同点
7 有用 南天门 2013-03-05 18:18:04
大多数人以为自己是忍辱负重，避免争吵，可是其实是Shutdown了。
0 有用 Nana 2024-03-03 05:22:28 加拿大
好书 再看看英文版
0 有用 remma 2023-12-21 12:03:13 加拿大
看了一半放弃了，trigger太多工作场景。
0 有用 永远自由的心 2023-11-02 01:23:15 美国
tips to handle crucial conversation
0 有用 yololol 2023-03-04 00:09:16 美国
干货满满的一本书，既有理论和论据，又有很多实用性强的小技巧。1. When communicating, stay focused on your goals to avoid reacting emotionally. 2. Create safe conversations by showing the other person you vale their opinions.(ask, mi... 干货满满的一本书，既有理论和论据，又有很多实用性强的小技巧。1. When communicating, stay focused on your goals to avoid reacting emotionally. 2. Create safe conversations by showing the other person you vale their opinions.(ask, mirror, paraphrase, prime). 3. Use the STATE acronym to resolve a conflict.(share the fact, tell your story, ask for the other's paths, talk tentatively (展开)
0 有用 E酱wen 2022-06-25 13:07:22
实用性非常高，了解了和家人朋友的对话中隐藏的问题