FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
Chapter 1 'IF YOU WANT TO GATHER HONEY, DON'T KICK OVER THE BEEHIVE'
1. Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person's precious pride, hurts his sense of importance, and arouses resentment.
2.By criticising, we do not make lasting changes and often incur resentment.