This is a book that I want to highlight almost every line of it. In the beginning of this year, I was very upset that I couldn't convince people to do what I thought was good for them. I thought I had a problem at communication. To find a way out, I met this book. Most of the time words could not express the real meaning of our thoughts. It's always essential to make efforts to listen to truth behind the words. To understand the needs and express in a kind and clearway. do this not only to others but also to yourself.