SCANNING, SATISFICING, AND MUDDLING THROUGH
1.We don’t read pages. We scan them
2.We don’t make optimal choices. We satisfice.
In reality, though, most of the time we don’t choose the best option—we choose the first reasonable option, a strategy known as satisficing.
3.We don’t figure out how things work. We muddle through.
Many people use the Web extensively without knowing that they’re using a browser. What they know is you type something in a box and stuff appears.
It’s not important to us. For most of us, it doesn’t matter to us whether we understand how things work, as long as we can use them.
If we find something that works, we stick to it. Once we find something that works—no matter how badly—we tend not to look for a better way.
If people manage to muddle through so much, does it really matter whether they “get it”? The answer is that it matters a great deal because while muddling through may work sometimes, it tends to be inefficient and error-prone