Usability Engineering 7.9分
读书笔记 Usability Assessment Methods beyond Testing
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  1. Observation One advantage of observing users doing their own tasks is that one often finds that they use the software in unexpected ways that one would (by definition) not have sought to test in a planned laboratory experiment.
  2. Questionnaires and Interviews From a usability perspective, questionnaires and interviews are indirect methods, since they do not study the user interface itself but only users' opinions about the user interface. open questions, Rating scales, QUIS (Questionnaire for User Interface Satisfaction) method [Chin et al. 1988].
  3. Focus Groups Focus groups are a somewhat informal technique that can be used to assess user needs and feelings both before the interface has been designed and after it has been in use for some time. In a focus group, about six to nine users are brought together to discuss new concepts and identify issues over a period of about two hours.
  4. Logging Actual Use Combining Logging with Follow-Up Interviews
  5. User Feedback it shows their immediate and pressing concerns. feedback will be received without any special efforts to collect it It will quickly show any changes in the users' needs, circumstances, or opinions,
  6. Choosing Usability Methods
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